Online Study
Frequently Asked Questions

We understand studying needs to fit around your life, and that sometimes things don’t go to plan. Our learning platform is designed with this in mind – flexible study for busy lives. 

Here’s a few answers to our most commonly asked questions. If your questions aren’t answered below, please contact us.

Q. How are the courses delivered?

SOE courses are delivered online. This means that you will complete your knowledge and initial skills development through online learning. Our courses are self-paced and can be accessed on laptop, computer, or mobile, giving you the flexibility to study anytime, anywhere.

Q. What is online learning?

Swinburne Open Education is an online education provider and all courses are delivered digitally, allowing you to learn anywhere, anytime. 

Our world-class learning platform is online native and can be accessed on any device. We’ve created a joyful experience with natively accessible information, alleviating the need to download presentations and allowing you to focus on learning the content rather than how to use our platform.

Online modules are broken down into topics and subtopics specific to the module. Each module contains a range of learning styles including written text, diagrams, instructional videos and formative activities that provide you with instant feedback and prepares you for summative assessments. 

Learning is supported by regular trainer-led online sessions. At the end of each module and prior to the sequential module, skills and knowledge are evaluated through summative assessments. Assessment consists of online quizzes, assignments and supervised tests. Through our learning platform you will:

  • Access your learning materials and assessments

  • Undertake and upload assessments

  • Engage and interact with your trainer

  • Participate in student forums and find a ‘study buddy’

  • Access your assessment grades and feedback

  • Access student support services.

More information about learning online with Swinburne Open Education can be found in our Student Handbook.

Q. Is there Free TAFE available?

No, our certificate qualifications are fee-for-service. This gives you the freedom to learn your way, with flexible online learning that fits around your life.

Benefits of fee-for-service:

  • Asynchronous, self-paced learning. Balance work, family, social life and study.

  • Online, mobile-first learning. Study on your device, your way, anytime, anywhere.

  • Backed by the best. Earn an online qualification that's backed by Swinburne University.

  • Ability to retake assessments.

  • Access to industry-relevant skills, ensuring graduates enter the job market with the skills and knowledge relevant to their chosen field, making them desired candidates for employers.

We have interest-free weekly or fortnightly payment plans available.

Q. Do you have specific intake dates or start dates?

You can enrol in our Certificate level courses and start studying, anytime you like. There's no need to wait for a certain date or a new semester to start – just enrol, login, and start learning.

Our Diploma level courses have monthly intake dates. You can find out these intake dates on the course page.

Q. How do I enrol?

Enrolment is easy! Click on the Enrol now link located on any of our course pages, complete the simple online form and one of our enrolment consultants will be in touch to complete the process. If you have questions or would like to talk to a real person, you can contact an enrolment consultant on 1300 645 072.

Q. How is the course assessed?

Your course will be assessed online through our learning management platform. You will be assigned a specialist assessor for each module who will provide support while you complete your assessment. Assessments are carried out by using a variety of tasks, including:

  • Online quizzes, including multiple choice and short answer questions

  • Portfolio of evidence

  • Written reports

  • Case studies

  • Video and audio role plays and demonstrations.

Q. How can I access trainer support?

You will have real-time trainer support using your choice of communication – online chat, email, phone call, or video chat. A specialised trainer will be assigned to provide your support at the beginning of each module, who will be available for support during learning and who will also be responsible for supporting you while you carry out the assessment of that module.

Q. Do you help me find a job once I graduate?

Absolutely, at Swinburne Open Education it’s not only about qualifications. We know you want to get a good job at the end of your studies, and we are here to support you every step of the way. 

Studying with Swinburne Open Education is about helping you succeed – from work integrated learning on selected courses, through to helping you become job-ready. We’ve partnered with industry experts that need people like you now and our careers team will help you with valuable job hunting skills, like CV writing and interview techniques.

Q. How much does the course cost and what payment options are available?

Course costs can vary depending on the qualification selected. You can choose to pay for certificate level courses in weekly instalments over 12 months, or receive a 10% discount if you pay upfront.

Q. What if the course ends up not being right for me? 

If you are less than halfway through your enrolment period and it’s not working out, you can opt-out of the second half and reduce your course fee liability to 50% of the total course fee. Refer to the Student Agreement for full terms and conditions.

Q. Can I pause my study if something in my life changes?

Yes, we understand life doesn’t always go to plan and our online courses are designed to flex around your life. 

Students work at their own pace to complete the course within the allocated time frame. If additional time is needed to complete the course, students can apply for extensions of up to 6 additional months (2 x 3-month extensions).

Q. What are the entry requirements?

Entry requirements differ from course to course. Please refer to specific course pages to see the relevant course requirements.

All students must be 18 years or older and Australian or New Zealand Residents or Citizens.

Q. What are the equipment and software requirements?

Our modern online learning platform has been designed so that you can study anywhere, anytime. The minimum software requirements to best use our platform are:

Desktop or Laptop

  • Latest version of Chrome or Safari

  • Microsoft Office (2010 or higher)

  • Adobe PDF Reader.

Mobile or Tablet*

  • Latest version of Chrome or Safari

  • Latest version of Android

  • Latest version of iOS.

* Students using a mobile or tablet will need to upload documents from a Laptop, PC or have a Dropbox account.

Q. What learning materials are included with this course?

Your learning materials are accessed through our learning portal. These include:

  • Learning activities

  • Rich media including video resources and web links

  • Real-time trainer support.

Q. What is the process to raise concerns and complaints?

At Swinburne Open Education, we are continuously improving our services and welcome your feedback. To learn more about our complaints management process, or to make a complaint, visit your Student Hub.

If you are not a student, you can make complaints in writing by emailing