We understand studying needs to fit around your life, and that sometimes things don’t go to plan. Our learning platform is designed with this in mind – flexible study for busy lives.
Here’s a few answers to our most commonly asked questions. If your questions aren’t answered below, please contact us .
SOE courses are delivered online. This means that you will complete your knowledge and initial skills development through online learning. Our courses are self-paced and can be accessed on laptop, computer, or mobile, giving you the flexibility to study anytime, anywhere.
Swinburne Open Education is an online education provider and all courses are delivered digitally, allowing you to learn anywhere, anytime.
Our world-class learning platform is online native and can be accessed on any device. We’ve created a joyful experience with natively accessible information, alleviating the need to download presentations and allowing you to focus on learning the content rather than how to use our platform.
Online modules are broken down into topics and subtopics specific to the module. Each module contains a range of learning styles including written text, diagrams, instructional videos and formative activities that provide you with instant feedback and prepares you for summative assessments.
Learning is supported by regular trainer-led online sessions. At the end of each module and prior to the sequential module, skills and knowledge are evaluated through summative assessments. Assessment consists of online quizzes, assignments and supervised tests. Through our learning platform you will:
Access your learning materials and assessments
Undertake and upload assessments
Engage and interact with your trainer
Participate in student forums and find a ‘study buddy’
Access your assessment grades and feedback
Access student support services.
More information about learning online with Swinburne Open Education can be found in our Student Handbook .
You can enrol in our Certificate level courses and start studying, anytime you like. There's no need to wait for a certain date or a new semester to start – just enrol, login, and start learning.
Our Diploma level courses have monthly intake dates. You can find out these intake dates on the course page.
Enrolment is easy! Click on the Enrol now link located on any of our course pages, complete the simple online form and one of our enrolment consultants will be in touch to complete the process. If you have questions or would like to talk to a real person, you can contact an enrolment consultant on 1300 645 072.
Your course will be assessed online through our learning management platform. You will be assigned a specialist assessor for each module who will provide support while you complete your assessment. Assessments are carried out by using a variety of tasks, including:
Online quizzes, including multiple choice and short answer questions
Portfolio of evidence
Video and audio role plays and demonstrations.
You will have real-time trainer support using your choice of communication – online chat, email, phone call, or video chat. A specialised trainer will be assigned to provide your support at the beginning of each module, who will be available for support during learning and who will also be responsible for supporting you while you carry out the assessment of that module.
Absolutely, at Swinburne Open Education it’s not only about qualifications. We know you want to get a good job at the end of your studies, and we are here to support you every step of the way.
Studying with Swinburne Open Education is about helping you succeed – from work integrated learning on selected courses, through to helping you become job-ready. We’ve partnered with industry experts that need people like you now and our careers team will help you with valuable job hunting skills, like CV writing and interview techniques.
Course costs can vary depending on the qualification selected. You can choose to pay for certificate level courses in weekly instalments over 12 months, or receive a 10% discount if you pay upfront.
If you are less than halfway through your enrolment period and it’s not working out, you can opt-out of the second half and reduce your course fee liability to 50% of the total course fee. Refer to the Student Agreement for full terms and conditions.
Yes, we understand life doesn’t always go to plan and our online courses are designed to flex around your life.
Students work at their own pace to complete the course within the allocated time frame. If additional time is needed to complete the course, students can apply for extensions of up to 6 additional months (2 x 3-month extensions).
Entry requirements differ from course to course. Please refer to specific course pages to see the relevant course requirements.
All students must be 18 years or older and Australian or New Zealand Residents or Citizens.
Our modern online learning platform has been designed so that you can study anywhere, anytime. The minimum software requirements to best use our platform are:
Desktop or Laptop
Latest version of Chrome or Safari
Microsoft Office (2010 or higher)
Adobe PDF Reader.
Mobile or Tablet*
Latest version of Chrome or Safari
Latest version of Android
Latest version of iOS.
* Students using a mobile or tablet will need to upload documents from a Laptop, PC or have a Dropbox account.
Your learning materials are accessed through our learning portal. These include:
Rich media including video resources and web links
Real-time trainer support.
At Swinburne Open Education, we are continuously improving our services and welcome your feedback. To learn more about our complaints management process, or to make a complaint, visit your Student Hub.
If you are not a student, you can make complaints in writing by emailing firstname.lastname@example.org .