Certificate IV in Business Administration
Take charge of your career and step up as an advanced business administrator with this BSB40120 Certificate IV in Business Administration online course. Earn a nationally recognised certificate with Swinburne Open Education.
Course code: BSB40120
Delivery mode: Online
Course duration: 18 months
Qualification: Certificate IV
Eligibility: This course is not available to international students
Nationally recognised: Yes
Awarded by: Swinburne University of Technology
Assessments
Online quizzes, including multiple choice and short answer questions
Portfolio of evidence
Written reports
Case studies
Video and audio role plays and demonstrations.
Study business administration to learn essential business skills in effective communication, critical thinking, maintaining records and relationship management.
Gain a professional qualification that will help you move up the career ladder and stand out from your peers. This national recognised Certificate IV in Business Administration builds on your current skill set, providing you with an advanced understanding of business services and the practical skills needed to get your new job.
This business administration course will give you a broad foundation in business and administrative skills, covering topics like business operations management, project management, and writing complex business documents.
Take the next step in your career by becoming qualified in business administration with our flexible online course. This allows you to continue working while you study. Enrol now to earn your Certificate IV with Swinburne Open Education.
This course is not available to International students.
Skills you'll learn
Operations management
Project management
Information systems
Complex business documentation
Financial reporting
Office procedures and technology
Effective communication skills.
Your career opportunities
Personal Assistant
Office Administrator
Sales Assistant
Sustainability Officer
Import or Export Coordinator
Customer Service Assistant
Start your business administration career
Source: Career outcome information from Your Career (2025).
Why study Certificate IV in Business Administration online
This business administration certificate is nationally recognised
It gives you a solid foundation in essential business and administrative skills
You will gain practical skills for business support roles
Our flexible online study allows you to continue with your current role while you study.
Study online with our world-class learning platform
Designed and delivered online so you can learn anywhere, anytime
Study on any device - desktop, tablet or mobile
Learn through regular trainer-lead online sessions and native content
Engage with your learning community through online forums and messages
Download your free online course guide
Enter your details and the Swinburne Open team will send you a free course guide with the info to get started. An Enrolment Consultant will be in touch to discuss your options and answer any questions you may have.
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Online course modules
Once you have enrolled in this online course, you can access our online platform and start with the first module. You will need to complete a module and then the next module becomes available to you.
This business administration course contains 12 online modules, which have been designed to cover the following units of competency, including 6 core units and 6 elective units.
Expand units below, to get an understanding of topics and objectives.
BSBCRT411 Apply critical thinking to work practices
This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.
BSBTEC404 Use digital technologies to collaborate in a work environment
This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.
BSBTWK401 Build and maintain business relationships
This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.
BSBWHS411 Implement and monitor WHS policies, procedures and programs
This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
BSBWRT411 Write complex documents
This unit describes the skills and knowledge required to plan, draft and finalise complex documents.
BSBXCM401 Apply communication strategies in the workplace
This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
BSBOPS306 Record stakeholder interactions
This unit describes the skills and knowledge required to create a record of information in a customer management system (CMS) gathered from a stakeholder interaction as a result of an engagement activity.
BSBOPS405 Organise business meetings
This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.
BSBPEF401 Manage personal health and wellbeing
This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).
BSBPEF402 Develop personal work priorities
This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
BSBPMG430 Undertake project work
This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
BSBTEC402 Design and produce complex spreadsheets
This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.
Course requirements
Online study FAQs
We understand you need to fit study around your busy life. Our online learning platform is designed with this in mind, so you can study on any device, anywhere, anytime. Here are answers to some business admin frequently asked questions.
Read more FAQs
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